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Genpact Faces Backlash Over Informal 10-Hour Workday Policy

Workers are tracked by a productivity app that offers small bonuses instead of higher base pay

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Overview

  • The policy, rolled out in mid-June without an official HR memo or salary adjustment, requires employees to log 10 hours daily under the threat of performance reviews.
  • The incentives include up to Rs 3,000 in monthly points and a 5% bonus for extra hours without any increase in base salary.
  • Genpact’s proprietary productivity tool monitors keystrokes and screen activity, issuing warning emails when staff log fewer than nine active hours a day.
  • Frustration in the Hyderabad office has fueled criticism on LinkedIn, X and Reddit over potential burnout, reduced creativity and eroded work-life balance.
  • Company leaders have remained silent on the unrest, leaving staff uncertain whether the extended hours will persist or be revised.