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Generative AI Poised to Transform Industries but Still Years from Major Impact

  • ChatGPT is a conversational AI model built by OpenAI that has gained attention in 2023.
  • Generative AI is expected to significantly impact insurance, retail, and finance but is not yet suitable for critical functions like underwriting or compliance.
  • The most promising use cases are chatbots, personalized marketing, product development, and customer service but not customer service or search.
  • Life insurance and retail search are expected to see the least impact from generative AI in the short term.
  • Companies should start preparing now for how to leverage generative AI but still have time to strategize an approach.
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