Overview

• Worldwide exposure is estimated at about 125 million full-time equivalent roles in government services.
• Roughly 22% of positions may be enhanced by AI adding functions or handling peripheral tasks, particularly in administration, public relations and education.
• About 7.5% of roles could be fully automated, especially lower-complexity clerical work such as administrative assistants, secretaries and call-center agents.
• Researchers assessed 450 occupations representing 351 million public-sector jobs using an International Labour Organization job-classification method.
• Examples include customs officers, legal secretaries and tax agents expected to receive AI assistance, while personal-care roles remain little affected and health services may gain administrative efficiency and more personalized treatments.