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Generative AI at Work Is Widening Gaps by Supercharging Experts

Firms are urged to counter concentrated gains with sandboxes, shared playbooks, updated reviews.

Overview

  • A Wall Street Journal analysis, relayed by El Diario de la República, reports that generative AI disproportionately boosts top performers and widens workplace performance gaps.
  • Workers with deep domain expertise capture outsized value because they ask targeted questions and better detect when the system is wrong.
  • Company dynamics amplify the divide as managers grant stars more freedom to experiment, forgive errors more readily, and credit outcomes to individual talent even when AI did much of the work.
  • Recommended responses include safe experimentation sandboxes, organization-wide documentation of effective prompts and workflows, and updated performance reviews that value human guidance of AI.
  • An opinion column in Faro de Vigo situates the trend in a broader historical arc, arguing AI could relieve repetitive labor while raising fresh challenges of meaning and adaptation.