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Gen Z Workers Treat AI as Coworker and Confidant, New Surveys Show

Experts caution that heavy reliance on chatbots for support may weaken real-world communication.

Overview

  • An October U.S. poll from Resume.org found 4 in 10 Gen Z employees talk to AI for at least an hour daily.
  • Seventy-seven percent use chatbots for job tasks and report a matching 77% productivity gain, according to the U.S. survey.
  • One in three respondents said they told AI something they have never shared with another person, and one in four described their chatbot as a friend, therapist, or coworker.
  • Nova’s U.K. survey reported 45% use AI to prepare for professional conversations, with many using it as a social safety net or rehearsing full meetings with a chatbot.
  • Information habits are shifting as 39% of U.S. Gen Z workers turn to AI first for quick answers, nearly catching Google at 47%, while advisors warn of eroding mentorship and conversational skills.