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Gen Z Stare Trend Fuels Ongoing Generational Debate Over Service Etiquette

Experts warn that the blank stare reflects pandemic-era social gaps driving up training costs in customer-facing roles.

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Overview

  • Viral TikTok posts about the Gen Z stare have drawn more than 12 million views, fueling widespread online discussion.
  • Major outlets including The Independent, Business Insider and the Boston Globe have published in-depth analyses exploring its origins and generational meanings.
  • Some Gen Z workers describe the stare as a deliberate pause to signal disbelief at unreasonable questions or allow customers to correct mistakes.
  • Psychologists attribute the rise of the blank expression to diminished social development during COVID-19 isolation and heavier digital communication habits.
  • Critics contend that similar expressions like the “resting retail face” and boomer “lead paint stare” predate the term, questioning its novelty.