Overview

• The Gen Z stare describes a blank, emotionless look many young service workers use when confronted with confusing or “stupid” questions.
• Viral TikTok videos have drawn millions of views as Gen Zers defend the stare as a deliberate, silent cue to prompt customers to rethink unreasonable requests.
• Psychologists link the trend to diminished in-person interaction and increased screen time during COVID-19 lockdowns that stunted social skill development.
• Some communication experts compare the silent pause to the “gray rock” negotiation technique, warning it can defuse conflict but harm customer relations.
• Critics and content creators argue the expression merely reflects a broader “resting retail face” found among service workers of all ages.