Overview
- Interviews will run for weeks in specially rented offices, with appointments required for all affected customers.
- Victims must book via the dedicated hotline 0209 365 1661, come preferably alone, and bring their box contract plus any proof of contents; police warn they will not cold‑call victims.
- The BAO “Bohrer” task force, with more than 200 investigators on 12‑hour shifts, is cataloging hundreds of thousands of recovered items after reported chemical contamination in the vault.
- Investigators are examining a suspected entry route through a manipulated escape door from a neighboring parking garage, as they probe how alarms were bypassed.
- Law firms are briefing victims on potential claims at an event in the Arena Auf Schalke, while loss estimates have shifted from a mid two‑digit million figure to possibly the triple‑digit millions.