Overview

• During Garuda Indonesia flight GA716 on June 6, passenger Michael Tjendara discovered his iPhone missing after it vanished from his seat-back pocket.
• He used Apple’s Find My iPhone feature to locate the device at the Mercure Hotel in Melbourne, where the crew was lodged, before its signal moved toward the Yarra River.
• The airline suspended the entire cabin crew involved on June 9 and assigned a company representative to help Tjendara file a police report in Melbourne.
• On June 12, Garuda Indonesia confirmed that the Indonesian National Police had joined the ongoing investigation into the missing phone.
• The airline says crew members followed standard operating procedures when the loss was reported and has apologized for the inconvenience experienced by the passenger.