Garth Brooks Cancels Kansas City Matinee After Bots Flood Ticket Queue
AXS halted the sale with the T‑Mobile Center after automated bots flooded the online queue, prompting automatic refunds for buyers.
Overview
- Brooks added a lower‑bowl matinee for Kansas City to meet strong demand but announced on Monday that the November 7 matinee has been canceled.
- When tickets went on sale Friday the online queue showed more than 90,000 parties, which Brooks and his team say were largely bots holding floor and lower‑bowl seats.
- The ticketing platform AXS and the T‑Mobile Center stopped the problematic sale as the bot activity escalated and buyers who purchased matinee tickets will be automatically refunded.
- Brooks said the bot problem has been getting worse on the tour, apologized to fans and pledged to personally investigate what can be done to protect real buyers.
- Sales for Brooks’s Seattle dates on the same day proceeded smoothly and sold out, highlighting that the disruption in Kansas City was a localized ticket‑bot surge that underscores broader concerns about automated scalping blocking ordinary fans.