Overview

• The suit was filed on Aug. 20 in the Delaware Bankruptcy Court by Hall Attorneys on behalf of FTX creditors in the U.S. and the Bahamas.
• Plaintiffs point to Kroll’s Aug. 19, 2023 incident in which an attacker took over an employee’s phone number to access cloud files with names, addresses, emails, and some account balances.
• They allege Kroll continued sending critical notices solely by email despite phishing warnings, spurring daily targeted scam messages and alleged losses.
• The complaint says Kroll’s process caused verification delays, account lockouts, and in some cases the loss or expunging of claims for customers tied to FTX, BlockFi, and Genesis.
• Creditors seek monetary relief and operational reforms including multi-channel communications, mailed verification codes for account changes, status-change alerts, deliverability safeguards, and independent audits, while Kroll says it contained the breach and worked with authorities.