Overview
- The Federal Trade Commission (FTC) filed a lawsuit against Uber, alleging deceptive billing and cancellation practices for its Uber One subscription service.
- The FTC claims Uber enrolled users without consent, charged them prematurely, and made canceling the subscription unreasonably difficult.
- Uber is accused of misleading customers by advertising $25 monthly savings without factoring in the $9.99 subscription fee.
- The lawsuit alleges violations of the FTC Act and the Restore Online Shoppers’ Confidence Act, seeking injunctions and consumer relief in California federal court.
- Uber denies the allegations, stating its processes are clear and lawful, and that cancellations now take under 20 seconds in-app.