Particle.news

Download on the App Store

FTC Sues Amazon For 'Dark Pattern' Tactics To Trick Customers Into Unwanted Prime Subscriptions

  • The FTC accused Amazon of using deceptive designs to enroll customers in Prime without consent and make canceling difficult.
  • Amazon called the process ‘Iliad' and rejected changes to make canceling easier, trapping users in recurring charges.
  • Prime has over 200 million members paying $139 annually for shipping and streaming perks.
  • The FTC alleges Amazon's checkout and cancellation process was deliberately confusing to trick and frustrate customers into unwanted charges.
  • The lawsuit follows a $25 million fine against Amazon for violating child privacy laws and highlights increased scrutiny of the company's business practices.
Hero image