FTC Lawsuit Reveals Adobe's Controversial Subscription Practices

Unredacted complaint highlights hidden fees and complex cancellation processes in Adobe's Creative Cloud plans.

Overview

FTC alleges Adobe concealed early termination fees and made cancellations difficult.
Internal documents show Adobe executives aware of consumer confusion and dissatisfaction.
Adobe disputes the claims, stating changes were made to improve transparency and ease of cancellation.
The lawsuit challenges Adobe under the Restore Online Shoppers' Confidence Act.
Adobe plans to contest the FTC's interpretation of 'simple' cancellation processes post-Chevron ruling.