FTC Finds Most Smart Device Makers Fail to Disclose Software Update Timelines

A Federal Trade Commission study reveals that 89% of smart products lack transparency on software support, raising concerns about functionality and consumer rights.

The FTC reviewed 184 smart devices and found that 89% of manufacturers do not disclose how long their products will receive software updates.
Without updates, smart devices risk losing functionality, becoming insecure, or ceasing to work entirely, according to the FTC report.
The lack of transparency may violate the Magnuson-Moss Warranty Act and the FTC Act, which require clear disclosures about product usability and warranties.
The study highlights inconsistencies in how manufacturers communicate support timelines, with many failing to provide this information online or via customer support.
The FTC advises consumers to inquire about software support before purchasing smart devices and consider how the device will function without updates.