Overview

• The U.S. Federal Trade Commission unanimously approved and filed the consent order in the Northern District of Texas, where it awaits a judge’s sign-off to become enforceable.
• Match Group must deposit $14 million into a consumer redress fund to compensate users harmed by its deceptive subscription tactics.
• The order mandates conspicuous disclosures of all promotional guarantees and a streamlined subscription cancellation process.
• A ban on locking out customers who dispute billing charges is designed to end obstructive retention practices.
• The settlement resolves a 2019 FTC lawsuit that alleged Match used messages from accounts flagged as likely scammers to drive paid subscriptions.