Overview
- An amended complaint filed Monday adds Alabama, Arizona, California and 18 other states plus the District of Columbia, with Alameda County joining the FTC’s April suit.
- The filing alleges Uber enrolled users in Uber One without consent, billed some before free trials ended, and promoted savings claims that did not account for subscription fees.
- Regulators say canceling the membership could require up to 23 screens and 32 actions, describing a lengthy process that deterred users from stopping recurring charges.
- The coalition requests civil penalties for alleged violations of the Restore Online Shoppers’ Confidence Act and state laws, along with restitution and a permanent injunction.
- Uber denies the allegations, asserting its flows comply with the law and that in‑app cancellations now typically take about 20 seconds following changes made since late 2024.