FTC Expands Telemarketing Rules to Target Tech Support Scams

New amendments empower the FTC to pursue scammers even when consumers initiate contact, addressing a growing source of fraud.

The Federal Trade Commission (FTC) has finalized updates to its Telemarketing Sales Rule (TSR), now covering inbound calls to tech support scammers.
This change allows the FTC to hold fraudulent businesses accountable and seek restitution for victims, many of whom are older adults over 60.
Tech support scams, which often involve fake malware alerts and fraudulent payment requests, resulted in $175 million in reported losses in 2023, a 10% increase from 2022.
The updated rules follow public consultation and address loopholes that previously exempted inbound calls from enforcement.
Most provisions of the new rule will take effect 60 days after publication, bolstering consumer protections against imposter scams.