Overview

• The incident occurred at Raleigh-Durham International Airport when a passenger missed Frontier Airlines’ 60-minute check-in deadline and was charged a $25 fee.
• A video of the heated exchange, showing the employees mocking the passenger, went viral, amassing over 16 million views on social media.
• Frontier Airlines confirmed the termination of the two workers, who were employed by a third-party contractor, and stated they are no longer associated with the airline's operations.
• The airline reimbursed the passenger for both the original flight and the $500 replacement ticket he purchased to return home.
• The situation has reignited discussions about low-cost airline policies, customer service standards, and the impact of social media on corporate accountability.