Overview
- Freshworks signed a definitive agreement to buy FireHydrant, an AI-powered incident management and reliability platform.
- The combined offering will connect Freshservice’s IT service management with FireHydrant’s incident and operations capabilities into a unified ServiceOps experience.
- Freshworks and FireHydrant say the integration aims to deliver unified visibility, faster incident response guided by AI summaries and workflows, and proactive reliability based on post-incident insights.
- FireHydrant, founded in 2018 by Robert Ross and Dylan Nielsen, serves enterprises including Palo Alto Networks, BP, and Qlik and provides advanced on-call, major-incident response, and retrospective analysis.
- Freshworks frames the deal as part of its AI-focused expansion upmarket, following a string of acquisitions that includes Device42 in 2024 for $230 million.