Overview

• The Défenseure des droits, Claire Hédon, released the 2024 annual report on March 25, 2025, emphasizing critical societal challenges in France.
• The report reveals a troubling paradox: while discrimination, particularly related to origin and religion, is on the rise, fewer formal complaints are being filed.
• Over 140,000 complaints were received in 2024, a 2% increase from the previous year, but discrimination-related complaints have notably declined.
• The report criticizes the rapid digitalization of public services, warning it risks excluding vulnerable populations and undermining accessibility.
• Hédon calls for greater transparency in the use of artificial intelligence in public services to ensure fairness and accountability.