Overview

• A representative survey of nearly 25,000 adults underpins the findings showing two-thirds positive ratings for public services.
• Satisfaction among digitally vulnerable users dropped to 50%, while RSA beneficiaries and people with disabilities reported approval rates of 57% and 63%, respectively.
• Schools, hospitals and the national gendarmerie topped the rankings with approval levels above 78%.
• Fewer than half of respondents found procedures at France rénov’ (42%) and the MDPH (48%) easy to navigate.
• Annual reports with both national and local data will measure future shifts in public satisfaction.