Overview

• Using the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024, the FCA and SRA demanded exit‑fee information from nine law firms handling motor finance claims.
• Two FCA‑regulated claims management companies changed their exit‑fee policies, and two others paused taking clients or advertising until they can demonstrate compliance.
• The FCA said it has removed or amended more than 740 misleading advertisements by regulated CMCs since January 2024 following increased monitoring.
• The ICO has logged over 230,000 complaints since January 2025 about unsolicited marketing linked to motor finance claims and confirmed multiple ongoing investigations.
• The SRA is investigating 76 law firms and has closed five to protect consumers as the FCA prepares a consultation on a sector‑wide redress scheme and runs a £1m campaign advising drivers they can claim directly.