Overview

• Pan exploited his insider access to Kaohsiung’s fire department in 2022 to build a cloud platform that harvested real-time dispatch call times, incident details and GPS coordinates across 21 jurisdictions.
• He earned several thousand to ten thousand Taiwan dollars per month by selling the stolen data to four funeral homes, which used it to beat rescue teams to crisis scenes and solicit services.
• A tip in August 2024 led authorities to analyze millions of unauthorized accesses, culminating in a March 23 police raid on Pan’s home where hacking tools were seized and he confessed.
• The breach has sparked urgent public safety concerns and calls for stronger data governance and tighter oversight of Taiwan’s emergency dispatch infrastructure.
• Pan has been formally charged with computer security offenses, and police are now investigating IT staff at the implicated funeral firms.