Overview

• Sakshi Gupta siphoned Rs 4.58 crore from 110 fixed deposit accounts of 41 customers between 2020 and 2023 using the bank’s ‘User FD’ system.
• She changed registered mobile numbers and intercepted one-time passwords and alerts to keep customers unaware of the fraud.
• The stolen funds were invested in the stock market, where successive losses prevented her from restoring the accounts.
• A routine customer inquiry in February 2024 triggered an internal audit and led ICICI Bank to file a police complaint on February 18.
• ICICI Bank has suspended Gupta, settled genuine customer claims under its zero-tolerance policy, and the police investigation is ongoing.