Overview

• Recall covers 197,432 Mustang Mach-E vehicles from 2021 to 2025 due to a software error that can lock rear doors when battery power is low.
• NHTSA prompted the investigation in January after at least six drivers reported door latches failing to open, including incidents with children in back seats.
• Ford halted production of the affected door-latch component on June 3 and estimates every recalled vehicle exhibits the defect.
• The automaker is unaware of any accidents or injuries linked to the glitch but warns motorists to watch for a blank SYNC screen or “system off to save power” message before exiting.
• Customers can schedule free software updates at Ford dealerships once they receive recall letters later this month.