Overview

• Amber Vencill alleges in a lawsuit that American Airlines mishandled her 10 and 12-year-old sons, leaving them in a cold room without food, water, blankets, or pillows after their flight was canceled.
• The lawsuit states that the airline failed to uphold its policy for unaccompanied minors by failing to provide accommodations for an overnight stay, leading to the boys being left in a room described as akin to a jail cell.
• Amber's partner was told by the airline that the children would be put in a 'nice room' with beds and a bathroom, but Amber later received an email informing of a different flight time for the children, leading to confusion and distress.
• Despite assurances from the airline, the children were allegedly left without food or water until an airport employee intervened, going against the airline's stated mission for unaccompanied minors to have a safe and positive trip.
• The lawsuit argues that the airline showed a 'callous disregard' for the children’s welfare and failed to conduct an investigation into how the incident occurred or how to avoid similar circumstances in the future.