Overview

• Dŵr Cymru declared a major incident after a temporary repair to the burst strategic trunk main in Broughton failed, triggering a full emergency fix
• Engineers are working round the clock on a pipeline buried over four metres deep and surrounded by underground electric cables, making repairs particularly challenging
• Water supplies are not expected to begin returning until late Friday evening, and some customers may remain without normal service into Saturday due to network refill times
• Bottled water stations at Flint, Deeside and Mold remain open, community deliveries are reaching vulnerable residents and hospitals have water tankers to maintain uninterrupted care
• Household customers will receive an automatic £30 payment for every 12 hours without supply and businesses will get £75 per 12 hours, with further claims available for losses