Overview
- An IndiGo cabin crew member, identified as Madhavi Chiguru, repaired a lone passenger’s broken spectacles during a Kolkata–Hyderabad flight and posted a clip that went viral on social media.
- Chiguru used readily available items to make a temporary fix so the passenger could eat and see for the rest of the journey, and the traveller thanked her and blessed her when deplaning.
- The video and Chiguru’s account were published by multiple outlets on Tuesday, May 26, 2026, after she shared the moment on Instagram.
- Chiguru, a 15-year cabin-crew veteran from Karimnagar, Telangana, said the action reflected IndiGo’s ‘service from the heart’ training and was meant only as a short-term comfort measure.
- Coverage frames the episode as an uplifting example of frontline problem solving and empathy, and no safety, regulatory, or disciplinary developments were reported in the articles.