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Fitbit App Outage Breaks Food Log Search and Barcode Scanning

Support reps say the problem is widespread and under investigation, with no official company statement yet.

Overview

  • Reports over the past day indicate the food log page still opens but users cannot add items through the usual tools.
  • Search returns a blank screen and the barcode scanner throws a maintenance error on Android, while iOS shows no camera preview.
  • Only frequent, recent, and custom food entries remain available as the automated library fails to load.
  • Users say updating or reinstalling the app has not resolved the issue, pointing to a likely server-side disruption.
  • Fitbit support tells customers this is not device-specific and says engineers are working on a resolution.