Overview

• From September 1 First Direct will automatically stop mailing paper savings statements to its roughly 1.9 million UK customers.
• The bank will send an email alert when each statement is ready and customers can view, download or print PDFs via the app or online portal.
• Social media posts on X and Facebook show some long-term savers are frustrated by the move to digital-only statements.
• Clients who still want paper statements can revert their delivery preference at any time in the “Statement Preferences” section of online banking or via the app’s chatbot.
• The change reflects First Direct’s industry-wide effort to cut operating costs and reduce environmental impact by shifting to digital services.