Overview

• Former Accessibility Services cast member TourGuide Ryan posted a viral TikTok detailing his experience and said Disney terminated him on July 2, 2025.
• He says the DAS overhaul now centers on developmental disabilities like autism, leaving many guests who previously qualified without effective access.
• Ryan describes the replacement queue re-entry option as a word-of-mouth process with no digital record, leading to inconsistent application and attraction-level confusion.
• He recounts denying a veteran with severe PTSD a DAS pass, leaving the guest to use re-entry and re-admission passes that kept him separated from his family during a birthday visit.
• He reports coworkers were emotionally distressed by denying guests, while Disney has only made minor wording and validity changes as lawsuits alleging ADA violations continue.