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Finance Minister Sets 100-Day Deadline for CRA to Fix Service Delays

The directive follows mounting complaints about call-centre delays, with a pledge to brief the finance committee.

Overview

  • François-Philippe Champagne set a 100-day timeline in a letter to the chair of the House finance committee.
  • He wrote that the Canada Revenue Agency is not meeting Canadians’ standards for service.
  • The minister asked the CRA to take concrete steps, including reallocating or adding personnel and expanding digital options.
  • Champagne said he and CRA officials will appear before the finance committee to provide updates on progress.
  • The Union of Taxation Employees reports more than 3,000 CRA jobs have been lost since May of last year and warns services could worsen as Ottawa plans broader public‑service spending cuts.