Federal Government Considers Terminating Contract with Crater Lake's Concessionaire

Years of mismanagement, including poor facility upkeep and staff issues, prompt action from the National Park Service.

Years of mismanagement at Oregon's Crater Lake National Park have led the National Park Service to consider terminating its contract with concessionaire Crater Lake Hospitality, a subsidiary of Aramark.
Crater Lake Hospitality has been criticized for poor facility upkeep, failure to complete maintenance projects, lack of staff training, and reports of sexual assault and harassment.
The National Park Service has given Crater Lake Hospitality notice of intent to terminate the contract unless the company can show cause why it should not be terminated.
Oregon's U.S. Sen. Ron Wyden has expressed serious concerns about the concessionaire's mismanagement, urging the National Park Service to take immediate action.
Aramark received an 'unsatisfactory' rating for 2023 and 'marginal' ratings in 2022, 2021, and 2019, according to National Park Service guidelines.