FCC to Implement Geo-Routing for 988 Crisis Lifeline Calls

New rule aims to connect callers with local crisis centers based on physical location rather than area code.

The FCC will vote on October 17 to require all wireless carriers to use geo-routing for 988 calls.
Geo-routing directs calls to the nearest crisis center, improving access to local resources and support.
Verizon and T-Mobile have already begun implementing geo-routing, covering about half of all 988 calls.
The 988 Suicide & Crisis Lifeline, launched in 2022, provides 24/7 support and has received over 10 million contacts.
Geo-routing maintains caller privacy by not pinpointing exact locations, unlike geo-location technology.