Overview
- The regulator says £129 million has already reached nearly 150,000 motorists, with payments continuing across the industry.
- Investigators found some firms made automatic deductions for assumed pre‑existing damage, breaching fair‑claims rules.
- The practice particularly penalised careful owners and left many unable to afford like‑for‑like replacements.
- The FCA estimates about 120,000 customers are still due roughly £71 million after process changes by insurers.
- Admiral has set aside £50 million for redress and Direct Line previously reviewed five years of claims, while consumers are told to complain to their insurer first and avoid fee‑charging claims firms.