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FBI Warns Scattered Spider Hackers Are Targeting Airlines

Security agencies urge airlines to tighten help-desk verification in response to breaches at WestJet and Hawaiian Airlines.

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A Hawaiian Airlines plane taking off.
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Overview

  • The FBI issued an alert on June 26 confirming that Scattered Spider has expanded its social engineering attacks to the aviation sector to bypass multifactor authentication via help-desk deception.
  • WestJet reported a mid-June IT intrusion and Hawaiian Airlines disclosed a June 23 cybersecurity event, with both carriers maintaining normal flight operations.
  • Mandiant and Palo Alto Networks’ Unit 42 have identified multiple incidents in the airline and transportation sector that match Scattered Spider’s phishing and help-desk bypass tactics.
  • Official advisories from the FBI and CISA call for immediate employee training on social engineering and strict protocols for adding MFA devices and resetting credentials.
  • Security experts warn that Scattered Spider’s loosely affiliated teen membership and potential integration of AI-driven methods may accelerate its ability to exploit trust networks across industries.