Faulty Smart Meters Leave Millions with Inaccurate Bills

Citizens Advice reveals widespread issues with smart meters, calling for stricter regulations and improved supplier accountability.

Up to 30% of smart meters may not be working properly, affecting millions of households.
Many users report having to manually submit meter readings due to device failures.
Significant billing errors have led to unexpected debts for some consumers.
Citizens Advice urges reducing the back-billing period from one year to six months.
Calls for new performance standards to ensure timely fixes and automatic compensation.