Overview
- The class-action, filed this week in a Manhattan federal court, seeks at least $5 million and represents thousands of buyers who say secondary-market tickets they paid for were canceled or never delivered.
- Named plaintiffs say they paid thousands of dollars for World Cup matches and faced last‑minute cancellations that left them unable to attend and out of nonrefundable travel and hotel costs.
- Some buyers received delayed or partial refunds while others had not been reimbursed when the suit was filed, and the complaint says StubHub failed to provide substitute tickets promised under its FanProtect guarantee.
- StubHub blames failures in FIFA’s ticket transfer system and points to its guarantee, while FIFA rejects that claim and says its official platform is the only reliable channel, creating an unresolved dispute between the companies.
- Reporters and experts link the breakdown to speculative ticketing, where sellers list tickets they do not yet own, and regulators including the U.S. FTC and British Columbia’s attorney general are now reviewing hundreds of related complaints which could change how secondary markets operate.