Overview
- Fanki reprogrammed the Banorte-exclusive presale to Thursday and Friday, Dec. 11–12 at 9:00 a.m. (CDMX), with a phased, controlled reopening to avoid saturation.
- Mexico’s consumer watchdog Profeco urged Fanki to provide precise, timely information and to open a direct channel for complaints during the disrupted sale.
- The company warned fans about fraudulent sites impersonating Fanki during the outage and reiterated that its only official portal is fanki.com.mx.
- Users reported error codes 503/504, frozen or erratic virtual queues, and failed checkouts, leading Fanki to suspend sales and secure the platform.
- The friendly remains set for March 28, 2026 at the renovated Estadio Banorte, with initial access limited to Banorte cardholders and a general sale originally slated for Dec. 13 likely to be adjusted.