Overview

• The guest reports two wallets disappeared from a bag during a 20–30 minute swim at a Walt Disney World resort pool.
• Staff allegedly repeated that such a theft had “never happened before” and directed the family to the front desk.
• The family asked for the Sheriff’s Department to be called and, after a long wait, an officer advised filing a report online.
• A Duty Manager offered a future-use EPCOT ticket valid for up to two years, which was declined, and a refund for EPCOT tickets was later obtained at Disney Springs with help from an employee named Lena.
• The reporting guest, a 15+ year DVC member, cites declining cleanliness and service since COVID, says they will not return, and notes Disney had not publicly commented as the story spread on social media.