Overview
- The family bought same‑day upgrades to Business class for €399 per person and were later told one seat would not be honored due to an inoperable seat.
- The passengers say the defective seat was not the one cited by staff and claim their daughter’s assigned seat, 7L, was occupied by a person they identified as an Air France employee.
- Air France states the group was indisciplined, says Premium Economy seats were offered to keep them together, and adds the commander ordered deplaning under international rules after onboard agitation.
- French police removed the four travelers, who report they received no material assistance, purchased new tickets on another airline, and faced delayed baggage release.
- The family seeks about €16,000 in damages in a lawsuit alleging breach of contract, while key facts such as which seat was defective and who occupied 7L remain in dispute.