Overview
- Visitor video shows other seats descending normally while the siblings’ chair stayed stuck near the top of the 100‑meter tower for about 20 minutes.
- Beatriz Cristine de Souza, 27, says she was riding with her brothers, Heitor, 29, and Marcos, 8, from Itajaí.
- Passengers report no guidance for most of the wait and say the first announcement came roughly 15 minutes into the stop.
- Beto Carrero World states the automation detected conditions requiring verification, citing wind parameters, and operations resumed after a technical inspection.
- The family reported no injuries and chose to continue their visit, while also denying social media claims that phones caused the halt.