Overview

• A WhatsApp message appearing to be from Sky claimed the recipient qualified for a broadband upgrade, using convincing branding and sender details.
• After the message was opened, follow-ups escalated across channels, including additional WhatsApp texts, a “new contract” email and multiple calls from a suspected spam number.
• Sky customer-service staff verified the approach was fraudulent, logged the report and outlined steps to prevent further contact.
• The recipient avoided clicking links, blocked the number and was advised to ask relevant service providers to block emails and texts.
• Sky warns that fraudsters can spoof numbers and email addresses and highlights ongoing work with industry, government and law enforcement, including its role in the Telecommunications Fraud Charter.