Overview
- Ian Clayton, 67, was told to leave a Home Bargains in Chester after Facewatch software wrongly linked him to a theft.
- Facewatch said he should never have been on its database and confirmed his image and record were permanently deleted after a review.
- Clayton has asked police and the retailer to provide CCTV footage and is seeking an apology.
- Facewatch says retailers upload suspected-offender reports for moderator review and claims very high accuracy and large alert volumes across England and Wales.
- Privacy advocates cite repeated wrongful listings, and the Department of Science, Innovation and Technology says it will keep working with the Information Commissioner's Office to ensure effective regulation.