Overview
- Nearly half of enterprises report multiple GenAI use cases live in production at 47%, with a further 23% still in pilot stage.
- More than 95% of organisations allocate under 20% of IT budgets to AI, and only 4% exceed that threshold.
- Leaders prize speed—91% cite rapid deployment as the top buy‑versus‑build factor—driving hybrid delivery adoption at 78% and partnerships with startups and OEMs at nearly 60%.
- Near‑term GenAI investment is set to concentrate on operations (63%), customer service (54%), and marketing (33%).
- Talent constraints persist as 59% report shortages and 64% see selective role shifts in standardised tasks, even as 76% expect significant impact and 63% feel ready to leverage GenAI.