Overview
- Miller & Carter says an extractor fan failure discovered at 9am made the kitchen unsafe, preventing ovens from operating and prompting a lunchtime shutdown.
- An engineer attended within an hour and a replacement part was couriered about 90 miles from Blackburn, with the site declared operational by around 6pm.
- The festive set menu cost roughly £100–£105 per adult and £60 per child, and one party of 13 said they were out around £1,300 after receiving little to no advance notice.
- Local reports suggest roughly 300 diners were affected, while the company says it personally contacted 78 booked parties and offered a full refund with a complimentary three‑course meal and drinks.
- Some guests say notifications came late and refunds had not yet arrived, though the restaurant reopened for Boxing Day service as planned.