Overview
- A targeted FAZ and Campana & Schott survey of just over 200 DACH executives finds about four in five report efficiency and productivity gains from generative AI.
- Nearly 85 percent of those respondents say they would not want to work without generative AI, signaling strong user acceptance inside companies.
- Around one quarter of firms have created formal units such as Centers of Excellence or 'Agent Factories' to operationalize AI and ship agent-based tools for IT support, customer service, and project management.
- Security and compliance remain top concerns, but executives say they manage them with clear data governance, technical controls, enterprise vendor solutions that exclude customer data from model training, and private or on‑premise deployments for regulated sectors.
- A major unresolved gap is skills: 83 percent of respondents call for systematic AI competence building and training, which will determine whether early efficiency gains scale across organizations and industries.