Overview
- Evri confirmed on Monday that its move from larger central depots to smaller local sites has left parcels stranded in some ParcelShops and Post Office branches.
- The company has begun a targeted recovery plan that includes more than 100 additional collection routes, roughly 330 so‑called sweeper vans, extra drivers and shorter collection rounds to retrieve outstanding parcels.
- Evri says the problems are confined to a small number of local outlets and that over 95% of its out‑of‑home network is currently delivering on time.
- Retailers and subpostmasters report parcels remaining in stores for days, occasional mis‑routing to the wrong shop and ongoing pressure on certain collection routes.
- Evri operates a very large UK network of more than 11,000 ParcelShops and lockers and 500+ hubs while handling over one billion parcels a year, which helps explain how a depot restructure can cause local disruption and why customers should check tracking or contact Evri about missing parcels.