Evri and Yodel Rank Lowest in UK Delivery Satisfaction

Despite improvements, Evri remains at the bottom of Ofcom's customer satisfaction list, with significant delivery issues reported.

Ofcom's latest report ranks Evri and Yodel as the worst-performing delivery firms in the UK, with customer satisfaction scores of 32% and 38% respectively.
Common delivery issues include delays, parcels left in inappropriate locations, and insufficient time for customers to answer the door.
Amazon and DHL lead in customer satisfaction, with 56% and 55% of customers satisfied with their service.
Evri has invested £32 million in customer service improvements, yet still faces widespread dissatisfaction and frequent customer complaints.
Disabled customers report higher rates of delivery issues, prompting Ofcom to express ongoing concerns about accessibility and service quality.